Shipping and Returns

Shipping & Returns

When you place an order you are dealing DIRECTLY WITH THE SUPPLIER and therefore you must communicate with them via AliExpress with any concerns you may have about shipping and returns. Rest assured they deal with thousands of orders on a daily basis and have Customer Service to handle any enquiries.

Shipping and Delivery

Currently suppliers can choose from eight express shipping options: TNT, EMS, UPS, FedEx, DHL, China Post, Hongkong Post and S.F. Express.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.

Customs & import taxes

Orders may need to clear customs in your country.

Please check if your order will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Suppliers are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Shipping cost

All courier services and shipping fees are set up by suppliers. Suppliers can choose from eight express shipping options: TNT, EMS, UPS, FedEx, DHL, China Post, Hongkong Post and S.F. Express. Shipping fees are automatically calculated on the basis of weight, size and volume.

If you feel the shipping fee is too high for an item you would like to order, you may contact the supplier regarding shipping cost.

If the supplier agrees to change the shipping cost, he/she can modify the amount as per agreement before payment. Or you may also choose alternative shipping methods to lower the shipping cost.

Shipping time

Currently suppliers can choose from eight express shipping options: TNT, EMS, UPS, FedEx, DHL, China Post, Hongkong Post and S.F. Express.

In addition, delivery time varies depending on country and courier service. For information regarding delivery time, please directly contact the supplier.

Shipping And Returns

Returns – Please Read Carefully

We Ship Worldwide and we Source products from many Countries. Certain Products are Made to Order and will therefore take longer to process, usually within 5 days – Then Shipped – delivery can take between 7-21 days depending on shipping method – but sometimes may take longer due to customs checks.

Contact your Supplier immediately via messaging to resolve any issues.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please check listing carefully as some manufacturers have different times.

Before you order – Please CAREFULLY Check Size Charts As Provided! If you order items that are the wrong size the item (unless it is a manufacturing error) it cannot be returned unless in unopened original condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Contact Your Supplier.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to Supplier you purchased from.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mountain View, CA 94043, US
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